Privacy Policy
Privacy Policy
Derbe Srl – Privacy Policy
The present Privacy Policy di Derbe Srl with registered office in via Aldo moro , 24 in Sesto Fiorentino , Florence , owner of the Derbe brand (Data Controller) aims to provide any clarification on the policy adopted by the same in terms of processing of users' personal data in relation to services provided by Derbe Srl through the site www.derbe.it
The data will be collected during registration only if necessary and in accordance with current legislation, furthermore clear information will be provided relating to the use made of your personal data. The data will remain archived with an unspecified date unless otherwise requested by the user.
Derbe Srl adopts all necessary measures to safeguard user data and to verify that they are treated in a secure manner in order to safeguard their privacy.
At any time, you may exercise the rights pursuant to art. 15 et seq. of EU Regulation 679/2016 including those to obtain from the owner access to personal data and the correction or cancellation of the same or the limitation of the treatment that concerns him, or to oppose, for legitimate reasons, their treatment, by sending a email to info@derbe.it . If you notice a violation of your rights, you can contact the competent supervisory authority pursuant to art. 77 of EU Regulation 679/2016.
DATA PROCESSING AND USER CONSENT
Derbe Srl will only collect, use or communicate users' personal data in full compliance with the law.
PLACE OF THE PROCESSING OF PERSONAL DATA
The treatments connected to the services of the Website www.derbe.it take place at the aforementioned headquarters of the company Derbe Srl and are only handled by personnel in charge of processing, or by persons in charge of occasional maintenance operations.
The data deriving from the Site may be communicated to the technological and instrumental partners used by the Data Controller for the provision of the services requested by users. The personal data provided by users who send requests for information (sending of informative material, answers to questions, etc.) or other communications (for example orders) are also made available to company personnel and used by them for the sole purpose of carrying out the service or provision requested and only if this is necessary for that purpose (provision of the requested services through the technological and instrumental partner).
DATA PROCESSED
For "personal data", in the context of this Privacy Policy, we mean information or fragments of information that could allow your identification as well as the issuance of tax documents following the sale of the product purchased on the website. Typically this includes information such as, for example, your name, address, username, social security number, e-mail address and telephone number, or other information such as, for example, your IP address, your spending habits, preferences or information about your lifestyle or hobbies and interests.
Navigation data
The computer systems and software procedures used to operate the Website acquire, during their normal operation, some personal data whose transmission is implicit in the use of Internet communication protocols. This is information which by its very nature could, through processing and association with data held by third parties, allow the computers that connect to the site to be identified. This category of data includes the IP addresses or domain names of the computers used by users who connect to the Website, the addresses in URI (Uniform Resource Identifier) notation of the requested resources, the time of the request, the method used in submitting the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (successful, error, etc.) and other parameters relating to the operating system and the user's IT environment. This data could be made available to the judiciary and the police forces to ascertain responsibility in the event of offenses committed through the site or computer crimes against the site.
Data provided voluntarily by Users
The optional, explicit and voluntary sending of personal data to access specific services, or to make requests for information through the appropriate channels of the Site involves the subsequent acquisition of the sender's personal data included in the requests, necessary to respond to them. You can choose not to provide your data but, in this case, Derbe Srl may not be able to satisfy all or part of the user's requests.
Data relating to unregistered users
The information generated by Users who visit the site www.derbe.it are still registered (or, despite being registered, who do not have an active session), and used to allow the User optimal navigation of the website, for statistical analysis and for the personalization of contents – including advertising – they could be used by Derbe Srl, at different times, to integrate the information provided by the User at the registration site. For more information on the technologies that allow us to offer you the services described up to now, please read ours Cookie Policy.
Data of registered users
PURPOSE OF THE PROCESSING OF PERSONAL DATA
Derbe Srl may use users' personal data to examine the use of the Site, products and services, analyze the effectiveness of our advertising, promotions and competitions, personalize the experience on the site and to examine (in anonymous and aggregated form) statistics relating to the activities on the website, simplify its use within the same and better adapt it to the user's interests and choices, speed up his future activities and experiences on the site, contact him regarding products and services that may interest him, if you will have given your consent.
Derbe Srl may use users' personal data to suggest products or services that may interest them, offer them the opportunity to participate in contests or promotions, send newsletters or advertising SMS. The user may refuse to receive communications from Derbe Srl at any time. Each direct marketing communication that Derbe Srl sends will provide the information and means necessary for the refusal itself. User data may be used to provide products or services that users request.
How to place an order:
To place a purchase order on www.derbe.it you must be of legal age and register on the site.
Once the customer's payment has been made, the order is prepared and entrusted to the BRT courier. Deliveries are made from Monday to Friday
Delivery costs are charged to the Customer if the order is less than Euro 35.00. The minimum order is Euro 20.00.
Payment can be made by paypal or credit card. The goods are entrusted to the courier within 2 working days of payment.
Derbe is a trademark owned by Derbe Srl, via Aldo Moro, 24 Sesto Fiorentino, Florence.
Site registration
In order to make a purchase it is necessary to register on our site, entering a series of information and data useful for issuing the sales invoice and necessary to be able to make the delivery. The data will be stored but can be modified at any time by accessing your personal section.
During registration you will be asked to choose a username and password. The username must be a valid email address, the password must be different from the username, must contain at least 8 characters and contain at least one capital letter, one number and one special character.
Right of withdrawal
Sales of products via the Internet are governed by articles 45 to 67 of the Legislative Decree 206/2005 (Consumer Code). This legislation provides the consumer with the right to withdraw from contracts or contractual proposals, guaranteeing him the right to return the purchased product and to obtain reimbursement of the expenses incurred. The right of withdrawal does not apply to sealed items that do not lend themselves to being returned for reasons of hygiene or related to health protection that have been opened after delivery.
The Customer is responsible for the diminished value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the products, namely:
- • in the absence of the original packaging;
- • in the absence of integral elements of the product
The right of withdrawal is reserved exclusively for consumers (natural persons who purchase the goods not for purposes related to their professional, commercial or entrepreneurial activity), therefore it cannot be exercised by legal persons and natural persons acting for purposes related to the activity professional eventually carried out.
The costs of returning the product are charged to the customer.
The Customer has a period of 14 (fourteen) days to withdraw.
The withdrawal period ends after 14 (fourteen) days from receipt of the goods or, in the case of services, from the conclusion of the contract. Within this period, the Customer must notify Derbe Srl of the intention to use this right by sending a registered letter with acknowledgment of receipt or a telegram or fax to the following address:
Derbe Srl
Via Aldo Moro, 24
50019 Sesto Fiorentino (Florence)
Within 3 (three) working days of receiving the notice of withdrawal, Derbe Srl will send the Customer, to the email address indicated in the order or in the request for withdrawal, the Return Authorization Number (NAR) which will identify the file.
Within 14 (fourteen) days of receipt of the Return Authorization Number (NAR), the Customer will, at his own expense, send the product carefully packed, indicating on the packaging the Return Authorization Number (NAR) assigned by Derbe Srl, at the following address:
Derbe Srl
Via Aldo Moro, 24
50019 Sesto Fiorentino (Florence)
Claims And Disputes
Upon delivery of the goods and in the presence of the courier, it is recommended to check:
- • the number of packages delivered corresponds to the number indicated on the waybill (delivered by the Courier)
- • the packaging is not visibly damaged, tampered with, wet, too light or otherwise altered in the sealing materials (customized adhesive tape, neck marker sticker, etc.)
- • the dimensions and information contained on the product packaging presumably correspond to those of the item actually purchased
Any external damage or the mismatch in the number of packages must be immediately notified to the Courier in writing on the delivery note and communicated to Derbe Srl within 8 days via the means of communication listed above.
In the event that it is not possible to verify the integrity of the product upon delivery, we invite you to sign "subject to verification" on the delivery receipt.
Once the courier's transport document has been signed, the customer will no longer be able to make any objection regarding the quantity and quality of what has been received.
Any complaint relating to the delivery of the products and their characteristics at the time of delivery must be reported to Derbe Srl in one of the following ways:
- • By contacting the number 055/683807
- • By sending an email to info@derbe.it
Damaged products or mismatch of packages: any external damage or mismatch in the number of packages must be immediately notified to the Courier in writing on the delivery note and also reported to Derbe Srl within 8 days via the means of communication listed above.
Any non-apparent damage found after the delivery of the Products must be reported to Derbe Srl within 8 days of their discovery.
Delivery delays: Complaints may be forwarded within 6 days of non-receipt of the day scheduled for delivery or, if the product has been delivered, from the day of delivery.
Complaints must contain a description of their object and the reasons on which they are based.
In the event that deliveries are not made on time and in the manner established, Derbe Srl, once the due checks have been made, will fully refund the corresponding delivery supplement by refunding the credit card.
The purchase and sale of products and services via electronic means is governed by articles from 45 to 67 "Consumer rights" of Legislative Decree 6 September 2005 n. 206 (Consumer Code) and by Legislative Decree 9 April 2003 n. 70 on electronic commerce. In implementation of the provisions introduced with Legislative Decree 6 August 2015 n. 130 and with the EU Regulation n. 524/2013, concerning Alternative Dispute Resolution and Online Dispute Resolution, since January 2016 the European Commission has activated a platform for online dispute resolution (ODR), in order to help consumers resolve disputes arising from purchases made online and to facilitate their non-judicial resolution.
