How to place an order:
To place a purchase order on www.derbe.it you must be of legal age and register on the site.
Once the customer's payment has been made, the order is prepared and entrusted to the BRT courier. Deliveries are made from Monday to Friday
Delivery costs are charged to the Customer if the order is less than Euro 35.00. The minimum order is Euro 20.00.
Payment can be made by Paypal or credit card. The goods are entrusted to the courier within 2 working days of payment.
Derbe is a trademark owned by Derbe Srl, via Aldo Moro, 24 Sesto Fiorentino, Florence.
In order to make a purchase it is necessary to register on our site, entering a series of information and data useful for issuing the sales invoice and necessary to be able to make the delivery. The data will be stored but can be modified at any time by accessing your personal section.
During registration you will be asked to choose a username and password. The username must be a valid email address, the password must be different from the username, must contain at least 8 characters and contain at least one capital letter, one number and one special character.
Right of withdrawal
Sales of products via the Internet are governed by articles 45 to 67 of the Legislative Decree 206/2005 (Consumer Code). This legislation provides the consumer with the right to withdraw from contracts or contractual proposals, guaranteeing him the right to return the purchased product and to obtain reimbursement of the expenses incurred. The right of withdrawal does not apply to sealed items that do not lend themselves to being returned for reasons of hygiene or related to health protection that have been opened after delivery.
The Customer is responsible for the diminished value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the products, namely:
- • in the absence of the original packaging;
- • in the absence of integral elements of the product
The right of withdrawal is reserved exclusively for consumers (natural persons who purchase the goods not for purposes related to their professional, commercial or entrepreneurial activity), therefore it cannot be exercised by legal persons and natural persons acting for purposes related to the activity professional eventually carried out.
The costs of returning the product are charged to the customer.
The Customer has a period of 14 (fourteen) days to withdraw.
The withdrawal period ends after 14 (fourteen) days from receipt of the goods or, in the case of services, from the conclusion of the contract. Within this period, the Customer must notify Derbe Srl of the intention to use this right by sending a registered letter with acknowledgment of receipt or a telegram or fax to the following address:
Via Aldo Moro, 24
50019 Sesto Fiorentino (Florence)
Within 3 (three) working days of receiving the notice of withdrawal, Derbe Srl will send the Customer, to the email address indicated in the order or in the request for withdrawal, the Return Authorization Number (NAR) which will identify the file.
Within 14 (fourteen) days of receipt of the Return Authorization Number (NAR), the Customer will, at his own expense, send the product carefully packed, indicating on the packaging the Return Authorization Number (NAR) assigned by Derbe Srl, at the following address:
Via Aldo Moro, 24
50019 Sesto Fiorentino (Florence)
Claims And Disputes
Upon delivery of the goods and in the presence of the courier, it is recommended to check:
- • the number of packages delivered corresponds to the number indicated on the waybill (delivered by the Courier)
- • the packaging is not visibly damaged, tampered with, wet, too light or otherwise altered in the sealing materials (customized adhesive tape, neck marker sticker, etc.)
- • the dimensions and information contained on the product packaging presumably correspond to those of the item actually purchased
Any external damage or the mismatch in the number of packages must be immediately notified to the Courier in writing on the delivery note and communicated to Derbe Srl within 8 days via the means of communication listed above.
In the event that it is not possible to verify the integrity of the product upon delivery, we invite you to sign "subject to verification" on the delivery receipt.
Once the courier's transport document has been signed, the customer will no longer be able to make any objection regarding the quantity and quality of what has been received.
Any complaint relating to the delivery of the products and their characteristics at the time of delivery must be reported to Derbe Srl in one of the following ways:
- • By contacting the number 055/683807
- • By sending an email to firstname.lastname@example.org
Damaged products or mismatch of packages: any external damage or mismatch in the number of packages must be immediately notified to the Courier in writing on the delivery note and also reported to Derbe Srl within 8 days via the means of communication listed above.
Any non-apparent damage found after the delivery of the Products must be reported to Derbe Srl within 8 days of their discovery.
Delivery delays: Complaints may be forwarded within 6 days of non-receipt of the day scheduled for delivery or, if the product has been delivered, from the day of delivery.
Complaints must contain a description of their object and the reasons on which they are based.
In the event that deliveries are not made on time and in the manner established, Derbe Srl, once the due checks have been made, will fully refund the corresponding delivery supplement by refunding the credit card.
The purchase and sale of products and services via electronic means is governed by articles from 45 to 67 "Consumer rights" of Legislative Decree 6 September 2005 n. 206 (Consumer Code) and by Legislative Decree 9 April 2003 n. 70 on electronic commerce. In implementation of the provisions introduced with Legislative Decree 6 August 2015 n. 130 and with the EU Regulation n. 524/2013, concerning Alternative Dispute Resolution and Online Dispute Resolution, since January 2016 the European Commission has activated a platform for online dispute resolution (ODR), in order to help consumers resolve disputes arising from purchases made online and to facilitate their non-judicial resolution.