How to Place an Order:

To place a purchase order on www.derbe.it You must be of legal age to register on the site.

Once the customer has paid, the order is prepared and entrusted to the BRT courier. Deliveries are made Monday through Friday.

Delivery costs are charged to the Customer if the order is less than Euro 39.00.

Payment can be made via PayPal or credit card. The goods are handed over to the courier within 2 business days of payment.

Derbe is a brand owned by Derbe Srl, via Aldo Moro, 24 Sesto Fiorentino, Florence.

Register on the site

To make a purchase, you must register on our website, entering a series of information and data necessary for issuing the sales invoice and for making the delivery. Your data will be stored but can be modified at any time by accessing your personal area.

During registration, you will be asked to choose a username and password. The username must be a valid email address, and the password must be different from your username. It must be at least 8 characters long and contain at least one uppercase letter, one number, and one special character.

Right of withdrawal

Sales of products via the Internet are governed by articles 45 to 67 of the Legislative Decree 206/2005 (Consumer Code). This legislation provides consumers with the right to withdraw from contracts or contractual proposals, guaranteeing them the right to return the purchased product and obtain a refund of the costs incurred. The right of withdrawal does not apply to sealed products that are not suitable for return due to hygiene or health protection reasons and that have been opened after delivery.

The Customer is responsible for any decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the products, namely:

• • in the absence of the original packaging;
• • in the absence of integral elements of the product

The right of withdrawal is reserved exclusively for consumers (natural persons who purchase goods for purposes not related to their professional, commercial, or entrepreneurial activity), therefore it cannot be exercised by legal entities and natural persons acting for purposes related to any professional activity they may carry out.

The costs of returning the product are borne by the Customer.

The Customer has a period of 14 (fourteen) days to withdraw.

The withdrawal period expires 14 (fourteen) days after receipt of the goods or, in the case of services, after the conclusion of the contract. Within this period, the Customer must notify Derbe Srl of their intention to exercise this right by sending a registered letter with acknowledgement of receipt, a telegram, or a fax to the following address:

Derbe Srl

Via Aldo Moro, 24

50019 Sesto Fiorentino (Florence)

Within 3 (three) working days of receiving the withdrawal notice, Derbe Srl will send the Customer, to the email address indicated in the order or in the withdrawal request, the Return Authorization Number (NAR), which will identify the procedure.

Within 14 (fourteen) days of receiving the Return Authorization Number (RAN), the Customer will, at his own expense, ship the carefully packaged product, indicating on the packaging the Return Authorization Number (RAN) assigned by Derbe Srl, to the following address:

Derbe Srl

Via Aldo Moro, 24

50019 Sesto Fiorentino (Florence)

Complaints and Disputes

Upon delivery of the goods and in the presence of the courier, it is recommended to check:

• • the number of packages delivered corresponds to what is indicated on the consignment note (delivered by the courier)
• • the packaging is not visibly damaged, tampered with, wet, too light or in any way altered in the sealing materials (personalised adhesive tape, neck label, etc.)
• • the dimensions and information contained on the product packaging presumably correspond to those of the item actually purchased

Any external damage or discrepancy in the number of packages must be immediately reported to the courier in writing on the delivery note and communicated to Derbe Srl within 8 days using the communication methods listed above.

If it is not possible to verify the integrity of the product upon delivery, we invite you to sign "subject to verification" on the delivery receipt.

Once the courier's transport document has been signed, the Customer will no longer be able to raise any disputes regarding the quantity and quality of the goods received.

Any complaints regarding product deliveries and their characteristics at the time of delivery must be reported to Derbe Srl using one of the following methods:

• • By contacting the number 055/683807
• • By sending an email to info@derbe.it

Damaged products or mismatched packages: Any external damage or mismatch in the number of packages must be immediately reported to the courier in writing on the delivery note and also reported to Derbe Srl within 8 days using the communication methods listed above.

Any damage that is not apparent and is found after delivery of the Products must be reported to Derbe Srl within 8 days of its discovery.

Delivery Delays: Complaints may be submitted within 6 days of non-receipt with respect to the expected delivery date or, if the product has been delivered, from the day of delivery.

Complaints must contain a description of their subject and the reasons on which they are based.

In the event that deliveries are not made within the established times and methods, Derbe Srl, after carrying out the necessary checks, will fully refund the corresponding delivery supplement by crediting your credit card.

The sale of products and services via electronic means is governed by Articles 45 to 67 "Consumer Rights" of Legislative Decree no. 206 of 6 September 2005 (Consumer Code) and by Legislative Decree no. 70 of 9 April 2003 on electronic commerce. In implementation of the provisions introduced by Legislative Decree no. 130 of 6 August 2015 and by EU Regulation no. 524/2013 on Alternative Dispute Resolution and Online Dispute Resolution, since January 2016 the European Commission has activated a platform for online dispute resolution (ODR), in order to help consumers resolve disputes arising from online purchases and to facilitate their resolution out of court.